Student Complaints

HBC Complaint Process

Non-Academic

Complaints about facilities, staff, financial aid or any other non-academic matter, should be directed to the President of Heritage Bible College, President Chris Schaefer.
 
(910) 892-3178 ext. 228

cschaefer24@heritagebiblecollege.edu
P.O. Box 1628
Dunn, NC 28335

Academic

Undergraduate Programs:

Mrs. Janet Parker
Telephone: (910) 892-3178, ext. 240;
Email:  [email protected]
Mail: P.O. Box 1628 Dunn, NC 28335

Graduate Programs: Dr. Rikki Hummel

Telephone: (910) 892-3178, ext.222
Email:  rhummel@heritagebiblecollege.edu
Mail: P.O. Box 1628 Dunn, NC 28335

3. If the matter still has not been satisfactorily handled, please contact one or both of the following:

Records of student complaints, appeals, and proceedings are kept in a secure file in the college president's office.

The Academic Dean: Dana Schaefer
Telephone: (910) 892-3178, ext 221
Email: [email protected]
Mail: P.O. Box 1628 Dunn, NC 28335

4. If the matter still has not been satisfactorily handled, you may contact the accrediting agency for HBC:

TRACS (Transnational Association of Christian Schools and Colleges)

15935 Forest Road

Forest, Virginia 24551

434-525-9539

[email protected]

https://tracs.org/resources/

TRACS - Complaint Information Sheet

TRACS - Complaints Against Member Institutions Procedures

TRACS - Complaint Processing Form

5. For distance education (online) students, additional recourse may be available. See the sections below or navigate to this page: Complaints about the Delivery of Distance Education

The State Authorization Unit of the University of North Carolina System Office serves as the official state entity to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina. If students are unable to resolve a complaint through the institution’s grievance procedures, they can review the Student Complaint Policy (PDF) and submit their complaint using the online complaint form at https://studentcomplaints.northcarolina.edu/form.

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
223 S. West Street, Suite 1800; Raleigh NC 27603

Phone: (919) 962-4550

Website: North Carolina Post-Secondary Education Complaints

To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit The State Attorney General’s web page at: http://www.ncdoj.gov/complaint. North Carolina residents may call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000. En Espanol (919) 716-0058. If you choose to mail a complaint, please use the following address:

Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001

6. SARA North Carolina

Students may file a complaint through SARA-NC. SARA-NC is the portal for the North Carolina State Education Assistance Authority. Students should follow the process for registering a complaint and use the SARA-NC Complaint Form located at the link below. The  SARA-NC student complaint process can be found here: Complaint Process. Please use the SARA-NC student complaint form located here: SARA-NC-ComplaintForm.pdf

SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 41349
Raleigh, NC 27629

[email protected]
T: (855) SARA-1-NC (727-2162)
T: (919) 549-8614, ext. 4667
Website: SARANC.org

As a last resort students may contact the appropriate authority in the student's state of residence. Links to appropriate state entities can be found at the following link: State Portal Entity Contacts

Student Complaint Information by State and Agency

State Authorization for Distance Education