Student Complaints
Complaints concerning Heritage Bible College should be handled in a Christian manner. Please begin by reviewing the HBC Complaint Process.
HBC Complaint Process
Non-Academic
Complaints about facilities, staff, financial aid or any other non-academic matter, should be directed to the President of Heritage Bible College, President Stephen Rzonca.
(910) 892-3178 ext. 228
[email protected]
P.O. Box 1628
Dunn, NC 28335
Academic
If you have a formal complaint about an academic issue at Heritage Bible College, follow these steps:
1. Contact the instructor to see if you can resolve the issue.
2. If you are unable to resolve the issue with the instructor, then please contact the departmental chair:
General Studies: Mrs. Janet Parker
Telephone: (910) 892-3178, ext. 240;
Email:
[email protected]
Mail: P.O. Box 1628 Dunn, NC 28335
Biblical and Theological Studies: Dr. Philip Newton
Telephone: (910) 723-4837
Email:
[email protected]
Mail: P.O. Box 1628 Dunn, NC 28335
Pastoral Ministry: Dr. Brad Mitchell
Telephone: (252) 560-4769
Email:
bmit[email protected]
Mail: P.O. Box 1628 Dunn, NC 28335
3. If the matter still has not been satisfactorily handled, please contact one or both of the following:
Records of student complaints, appeals, and proceedings are kept in a secure file in the college president's office.
The Academic Dean: Mrs. Dana Schaefer
Telephone: (910) 892-3178, ext 221
Email: [email protected]
Mail: P.O. Box 1628 Dunn, NC 28335
The President of Heritage Bible College: Stephen Rzonca
Telephone (910) 892-3178, ext. 228
Email: [email protected]
Mail: P.O. Box 1628 Dunn, NC 28335
4. If the matter still has not been satisfactorily handled, you may contact the accrediting agency for HBC:
TRACS (Transnational Association of Christian Schools and Colleges):
https://tracs.org/resources/
TRACS - Complaint Information Sheet
TRACS - Complaints Against Member Institutions Procedures
TRACS - Complaint Processing Form
5. For distance education (online) students, additional recourse may be available. See “Complaints about the Delivery of Distance Education.”
If a complaint cannot be resolved through the institution's complaint process, students may file a complaint with
The North Carolina Post-Secondary Education Complaints unit. Please review the NC Post-Secondary Education Complaint Policy (PDF), print and complete the NC Post-Secondary Education Complaint Form (PDF) and submit the complaint to:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
223 S. West Street, Suite 1800; Raleigh NC 27603
Phone: (919) 962-4550
Website: North Carolina Post-Secondary Education Complaints
